What do you do at Eyas Gaming?
As the Customer Service Technical Team Lead, I overlook the whole Customer Support team.
What does your role involve ?
Our team is the first point of contact for customers who have any issues. So, anything that our customers need on any of our brands, we’re expected to have the right answer for them.
My job, with help from the Customer Operations team, is to make sure we can provide those answers to our customers smoothly.
How did you get started ?
I started out as a Customer Service Agent and didn’t know much about iGaming, but with hard work and good management behind me, I was able to progress my career to the point where I’m now in a good technical position, managing software, and managing people.
"Everyone here knows how to work really hard but at the same time have a lot of fun together – which I think makes us stand out from the competition!"
Thomas Johnson
Customer Service Technical Team Lead
